Cancel Factor (meals) vs CookUnity

Factor (meals)

• On a desktop or laptop, log in to your Factor account and go to the Plan Settings page.
• Scroll to the Status section and click “Deactivate My Plan.”
• Choose an option or click “Cancel Anyway” if you're sure.
• Select your reason for cancellation and click “Deactivate Now.”
• Alternatively, in the iOS app: tap the three-line menu, go to Settings → Personal Information, scroll to “Delete Account,” and click “Continue to deactivate.”

CookUnity

• Log in to your CookUnity account at cookunity.com and go to your Home Page.
• Click your Account icon (the circle with your initials) in the bottom-left corner.
• Select 'Settings' and scroll down to 'Cancel Subscription'.
• Click 'Cancel Subscription' to open the cancellation flow.
• Select a reason for your cancellation.
• Check the box confirming you agree with the subscription cancellation.
• Click 'Cancel my subscription' to confirm — look for the confirmation email.
• For mobile: Open the CookUnity app, tap 'Account' from the bottom menu, tap 'Account Settings', scroll down and tap 'Cancel Subscription' (this may open a browser window), select a reason, check the confirmation box, and tap 'Cancel my subscription'.

Factor (meals)

• Website account portal
• iOS app

CookUnity

• Website (cookunity.com account settings)
• Mobile app (iOS and Android)
• Email (support@cookunity.com)

Factor (meals)

Not available

CookUnity

• CookUnity charges the credit card, debit card and/or gift card on your CookUnity account.

Factor (meals)

• Deactivating pauses your deliveries indefinitely; log in to your account to reactivate whenever you're ready.

CookUnity

• You can reactivate your subscription later from the same Settings page.
• The welcome promotion is only for first-time subscribers.

Factor (meals)

• Changes and cancellations lock five days before each delivery. Factor's Terms set the deadline at 11:59 PM CT on your lock day (for example, Wednesday of the prior week for Monday or Tuesday deliveries); the help page says 11:59 pm PST, 5 days prior. Miss it and you're charged for and receive that week's box.
• Deactivating the plan pauses all future deliveries indefinitely; you can reactivate at any time.
• Promotional, discount or compensation Factor Cash can be withdrawn when you cancel your account.

CookUnity

• Canceling your subscription stops future weeks but does NOT cancel orders already processed or billed — check your upcoming deliveries before canceling.
• Changes and cancellations must be made before the order cutoff, four to six days before your delivery day at noon; after that, the order can't be canceled or refunded.
• Instead of canceling, you can pause or skip deliveries shown under 'upcoming' in your account before the charge date; you'll get a confirmation email for each skip.
• Available credits on your account may be deleted and lost when you cancel (credits from a gift card or an advance payment are not forfeited).
• To report meal quality issues, contact support@cookunity.com within 2 days of delivery; CookUnity may require the meal's return or photos.