Boll & Branch vs Brooklinen Return Policy

Boll & Branch

• Products can be returned or exchanged within the specified timeframe.
• A refund of the purchase price will be issued to the original form of payment.
• Shipping and handling charges are excluded from the refund.

Brooklinen

• Most products can be returned or exchanged within 365 days.
• All returns are subject to a $9.95 return fee.
• The return fee is deducted from your refund amount.

Boll & Branch

• Mattress returns are only accepted between 30 and 100 days after delivery.
• Only one mattress may be returned per five-year period.
• For health and safety reasons, pet beds cannot be returned or exchanged.

Brooklinen

• International customers (not in Canada) must contact customer service for returns or exchanges.
• Claims for damaged or defective items are submitted under a separate Quality Guarantee.
• A $9.95 return fee is deducted from all refunds.

Boll & Branch

• Original form of payment

Brooklinen

• Original payment method
• Store credit

Boll & Branch

Not available

Brooklinen

• Customers can submit a claim for damaged or defective items under the Quality Guarantee.

Boll & Branch

• Products can be exchanged within the return timeframe.

Brooklinen

• Most products can be exchanged within 365 days.
• Exchanges for US and Canada customers can be initiated through their customer service.

Boll & Branch

• Complimentary domestic U.S. ground shipping is offered on all orders of $100+.
• For items on pre-order, the posted shipping dates are estimates and may vary by up to 2 weeks.
• Pre-orders are charged when placed but can be canceled for a full refund any time before shipping.

Brooklinen

• US and Canada customers can initiate returns or exchanges.
• Customer service can be contacted at hello@brooklinen.com for return or exchange requests, especially for international orders.