← All cancellation guides
BetterHelp logo

How to Cancel BetterHelp

Last verified: 2026-03-24

Official BetterHelp PolicyVerified

www.betterhelp.com/faq

Summary

You can cancel BetterHelp via Website (account settings) or Mobile app or Email (contact@betterhelp.com) or Apple App Store (if subscribed via iOS) or Google Play Store (if subscribed via Android). BetterHelp operates on a prepaid billing cycle (weekly or every four weeks) and does not prorate unused days. Refunds are evaluated on a case-by-case basis — contact customer service to request one. Partial or full refunds may be granted depending on circumstances such as therapist availability issues or billing errors. BetterHelp may also offer to reassign you to a different counselor or extend your subscription instead of issuing a refund.. Steps: Log in to your BetterHelp account on the website or app.. Click the menu icon (☰) or your profile picture in the top-right corner..

Cancel Via

Website (account settings), Mobile app, Email (contact@betterhelp.com), Apple App Store (if subscribed via iOS), Google Play Store (if subscribed via Android)

Refund Eligibility

BetterHelp operates on a prepaid billing cycle (weekly or every four weeks) and does not prorate unused days. Refunds are evaluated on a case-by-case basis — contact customer service to request one. Partial or full refunds may be granted depending on circumstances such as therapist availability issues or billing errors. BetterHelp may also offer to reassign you to a different counselor or extend your subscription instead of issuing a refund.

How to Cancel — Step by Step

  1. 1Log in to your BetterHelp account on the website or app.
  2. 2Click the menu icon (☰) or your profile picture in the top-right corner.
  3. 3Select 'My Account' from the dropdown menu.
  4. 4Navigate to 'Payment Settings' in your account dashboard.
  5. 5Click 'Change Plan / Quit Counseling' (or 'Quit Therapy' in the app).
  6. 6Select 'Quit Counseling' and confirm the cancellation when prompted.
  7. 7Optionally, go back to My Account → Personal Information and click 'Request Erasure' to delete your data.
  8. 8Wait for a confirmation email from BetterHelp verifying your subscription has been cancelled.

Billed Through a Third Party?

  • If you subscribed through the Apple App Store (iOS), you must cancel via iPhone Settings → your name → Subscriptions → BetterHelp → Cancel Subscription. BetterHelp cannot cancel App Store subscriptions on their end.
  • If you subscribed through Google Play (Android), open Google Play Store → Profile icon → Payments & subscriptions → Subscriptions → BetterHelp → Cancel subscription.
  • Third-party cancellations may take effect at the end of the current Apple or Google billing cycle, which may differ from BetterHelp's internal billing cycle.
  • After canceling through Apple or Google, you may still need to log in to BetterHelp and end your counseling relationship separately.

Reactivating Your Account

  • You can reactivate your BetterHelp account at any time by logging back in and selecting a new plan.
  • Your previous therapist may or may not be available upon reactivation — you can request the same therapist or be matched with a new one.
  • Message history with previous therapists is deleted after the account is cancelled and data erasure is requested; if you did not request erasure, some data may be retained.
  • BetterHelp periodically sends re-engagement emails after cancellation with discount offers.

Additional Notes

  • BetterHelp costs between $65 and $100 per week (approximately $260–$400 per month), billed weekly or every four weeks depending on your plan.
  • As of July 2025, BetterHelp rolled out weekly billing plans available in most of the United States.
  • Financial assistance discounts of 10%–40% are available for those who qualify — apply through the sign-up questionnaire.
  • Cancellation takes effect at the end of the current billing period; you retain access to messaging and sessions until then.
  • There is no cancellation fee — BetterHelp is a month-to-month (or week-to-week) subscription with no long-term contract.
  • To fully delete your account and personal data, use the 'Request Erasure' option under Personal Information after canceling.
  • The FTC previously ordered BetterHelp to pay $7.8 million in refunds over data-sharing practices — check ftc.gov/enforcement/refunds/betterhelp-refunds if you were affected.
  • Customer support email: contact@betterhelp.com. Live chat is also available through the platform.

What Redditors Are Saying

Search on Reddit
8985
r/assholedesign·3y ago

BetterHelp - the natural "Continue" button when unsubscribing is the Cancel / Don't Quit button. You also have to press "Quit Therapy" four times to actually stop your subscription.

249 comments
72
r/TalkTherapy·4y ago

Disabling your account before you can log in to cancel your paid subscription: how BetterHelp has stolen money for years

This has been an issue for many years - clients/subscribers believing they had closed their accounts with BetterHelp by contacting customer service, then noticing charges every month, despite their accounts being deactivated. Some were charged for 3,5,6 months before they were finally able to stop i

14 comments
40
r/FuckeryUniveristy·11mo ago

I Tried to Cancel BetterHelp—and Accidentally Entered a Psychological Escape Room

Last year in December, I signed up for BetterHelp, due to my current therapist up and leaving his current workplace and moving to that platform. He informed me that I could follow him there. I expressly requested that I be assigned this specific therapist. I was not. I had a 7 chain long email conve

17 comments
21
r/AuDHDWomen·1y ago

Cancel your Betterhelp subscription if you don't want your data to be sold

https://www.ftc.gov/news-events/news/press-releases/2024/05/betterhelp-customers-will-begin-receiving-notices-about-refunds-related-2023-privacy-settlement-ftc

1 comments