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How to Cancel BetterHelp

Last verified

Official BetterHelp PolicyOfficial source

www.betterhelp.com/advice/psychology/betterhelp-customer-service-quick-answers-to-your-questions

Rechecked : betterhelp.com still states the headline terms shown here (4 weeks). How we verify

Summary

You can cancel BetterHelp via Website or app (account settings) or Customer service (contact@betterhelp.com or 888-688-9296) if you have trouble canceling. BetterHelp bills in advance, weekly or every four weeks depending on your plan. You can cancel at any time; billing stops at the end of your current billing cycle and you keep access until then. Refunds are considered on a case-by-case basis: contact customer service at contact@betterhelp.com to request one.. Steps: Log in to your BetterHelp account.. Go to Menu > My Account > Payment Settings > Cancel Membership..

Cancel Via

Website or app (account settings), Customer service (contact@betterhelp.com or 888-688-9296) if you have trouble canceling

Refund Eligibility

BetterHelp bills in advance, weekly or every four weeks depending on your plan. You can cancel at any time; billing stops at the end of your current billing cycle and you keep access until then. Refunds are considered on a case-by-case basis: contact customer service at contact@betterhelp.com to request one.

How to Cancel — Step by Step

  1. 1Log in to your BetterHelp account.
  2. 2Go to Menu > My Account > Payment Settings > Cancel Membership.
  3. 3Watch for a confirmation email verifying that your subscription has ended.

Reactivating Your Account

  • You can restart your subscription or sign up again at any time.
  • Instead of canceling, you can pause your subscription through the BetterHelp website or app.

Additional Notes

  • BetterHelp typically costs $70 to $100 per week, billed weekly or every four weeks, based on your location, referral source, preferences, therapist availability and any discounts.
  • There are no penalties or cancellation fees for canceling your subscription.
  • Sessions accrued but unused within a billing cycle don't roll over to the next cycle.
  • Late cancellations (within 24 hours of the session time) and missed sessions may incur a $15 fee per occurrence.
  • If cost is a barrier, contact customer service or say so on the sign-up form; you may qualify for financial aid or a student discount.
  • Customer service: contact@betterhelp.com or 888-688-9296.

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8985
r/assholedesign·4y ago

BetterHelp - the natural "Continue" button when unsubscribing is the Cancel / Don't Quit button. You also have to press "Quit Therapy" four times to actually stop your subscription.

249 comments
72
r/TalkTherapy·5y ago

Disabling your account before you can log in to cancel your paid subscription: how BetterHelp has stolen money for years

This has been an issue for many years - clients/subscribers believing they had closed their accounts with BetterHelp by contacting customer service, then noticing charges every month, despite their accounts being deactivated. Some were charged for 3,5,6 months before they were finally able to stop i

14 comments
40
r/FuckeryUniveristy·1y ago

I Tried to Cancel BetterHelp—and Accidentally Entered a Psychological Escape Room

Last year in December, I signed up for BetterHelp, due to my current therapist up and leaving his current workplace and moving to that platform. He informed me that I could follow him there. I expressly requested that I be assigned this specific therapist. I was not. I had a 7 chain long email conve

17 comments
21
r/AuDHDWomen·1y ago

Cancel your Betterhelp subscription if you don't want your data to be sold

https://www.ftc.gov/news-events/news/press-releases/2024/05/betterhelp-customers-will-begin-receiving-notices-about-refunds-related-2023-privacy-settlement-ftc

1 comments