Affirm vs Klarna Refund Process

Affirm

• To request a refund, you must first contact the store where you made the purchase.
• Affirm cannot issue refunds or cancellations without confirmation from the store.
• The store's own return policy determines if a return is possible and the refund amount.
• If the store provides store credit instead of a refund, you are still responsible for your Affirm payments.
• Any interest you have paid is not refundable.

Klarna

• Returns are subject to the store’s return policy.
• Provide required returns information in the app.
• Keep copies of correspondence or proof of attempts to contact the store.
• Contact the store directly for questions regarding return status or refund eligibility.
• If the store’s return policy only allows store credit, payments to Klarna are still due.
• Express shipping fees are not refundable according to the store’s terms and conditions.

Affirm

• Contact the store directly where you made the purchase to request a refund.
• The store will inform you if a return is possible and the refund amount based on their policy.
• Once the store processes the return, they will notify Affirm.
• Affirm will then apply the refund to your loan balance, starting with the final payments.
• If you have already made payments, the amount will be refunded to your original payment method within 3-10 business days.
• You can check the status of your refund by signing into your Affirm account and selecting the purchase.

Klarna

• To check if Klarna balance refunds are enabled: Go to Payments, Navigate to Payment preferences, Tap Send to Klarna balance to toggle on/off.
• Follow the store’s return instructions.
• Report a return in the Klarna app: Go to Payments, Select the order or items to return, Tap Report return.
• If refund not received after 14 days due to changed banks/cards, inform Klarna as the refund may have bounced back.

Affirm

• Refund to original payment method
• Check

Klarna

• Klarna balance
• original payment method
• another payment method

Affirm

• If a partial refund is less than your loan balance, the refund amount will be deducted from your remaining balance, potentially resulting in fewer remaining payments or a lower final payment.
• If a partial refund is greater than your loan balance, the remaining balance will be canceled, and the leftover amount will be sent to your original payment method.

Klarna

• If the partial refund is less than the remaining balance of your order, the amount still owed will be spread evenly across the remaining payments.
• If the partial refund is greater than the remaining balance of your order, the difference will be credited to the original payment method.
• For partial refunds on orders placed with the One-time card Pay in 4 service, the service fee is still charged.

Affirm

• If you are unable to resolve the issue with the store, you can open a dispute with Affirm.

Klarna

Not available

Affirm

• While waiting for your refund, you should continue to make any payments that are due to avoid them becoming overdue.
• It can take 21 days or longer for a store to process a return and for Affirm to update your account.

Klarna

• For partial refunds on orders placed with the One-time card Pay in 4 service, the service fee is still charged.
• If a partial refund is less than the remaining balance, the amount still owed is spread evenly across remaining payments.
• If a partial refund is greater than the remaining balance, the difference is credited to the original payment method.
• If the total amount owed is greater than the refund, the refund will be deducted from the total balance of your account.
• If the total amount owed is less than the refund, the refund will be available as a positive balance in your Klarna account.
• Refunds to customers trigger a deduction from the merchant's next payout from Klarna.