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How to Cancel Pure Barre

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Official Pure Barre PolicyOfficial source

help.purebarre.com/hc/en-us/articles/18438862694167-How-can-I-freeze-or-cancel-my-membership

Rechecked : we reviewed the current policy text on help.purebarre.com. How we verify

Summary

You can cancel Pure Barre via Through your local Pure Barre studio (studios are individually owned and operated) or Xponential+ (XPLUS) website — User Profile > Subscription > Cancel Plan (XPLUS digital subscriptions) or Apple App Store or Google Play Store (XPLUS subscriptions bought in the app). Pure Barre studios are individually owned and operated, so membership cancellations — and refunds — are handled at the studio level. For cancellation details, refer to your state's membership agreement addendum or contact your local studio.. Steps: Studio memberships: find your local studio at purebarre.com/location-search and contact it — cancellations and freezes are handled by the studio.. Check your state's membership agreement addendum for the cancellation details that apply to you..

Cancel Via

Through your local Pure Barre studio (studios are individually owned and operated), Xponential+ (XPLUS) website — User Profile > Subscription > Cancel Plan (XPLUS digital subscriptions), Apple App Store or Google Play Store (XPLUS subscriptions bought in the app)

Refund Eligibility

Pure Barre studios are individually owned and operated, so membership cancellations — and refunds — are handled at the studio level. For cancellation details, refer to your state's membership agreement addendum or contact your local studio.

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How to Cancel — Step by Step

  1. 1Studio memberships: find your local studio at purebarre.com/location-search and contact it — cancellations and freezes are handled by the studio.
  2. 2Check your state's membership agreement addendum for the cancellation details that apply to you.
  3. 3To request a refund, send your studio written notice at least 30 days in advance.
  4. 4XPLUS bought on the web: log into your XPLUS account in a web browser, go to your User Profile at the top right, select 'Subscription', then click 'Cancel Plan'.
  5. 5XPLUS bought in the Apple App Store or Google Play Store: cancel through that store.
  6. 6XPLUS set up at a studio: ask your studio staff to cancel it; if you signed up through the studio's online member portal, use the web steps above.

Billed Through a Third Party?

  • XPLUS bought through the Apple App Store must be canceled through Apple directly; XPLUS cannot manage these subscriptions or assist with refunds.
  • XPLUS bought through Google Play must be managed on your device through the Google Play Store; XPLUS cannot manage these subscriptions or assist with refunds.
  • If you don't remember how you signed up for XPLUS, open the messenger at the bottom right of the XPLUS site to reach a live CX team member.

Additional Notes

  • Pure Barre studios are individually owned and operated, so cancellation and freeze requests are handled by your local studio.
  • XPLUS payments are nonrefundable and there are no refunds or credits for partially used periods; after canceling, you keep access through the end of your current billing period.
  • If you believe you were wrongly charged for XPLUS, reach out through the messenger on the XPLUS site.
  • Pure Barre Help Center: help.purebarre.com (helpline 9:00am-5:00pm PST, Monday to Friday).

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16
r/Purebarre·6y ago

Link to Cancel Pure Barre GO (formerly On Demand)

\*\*\*EDIT: If you receive an automated response to this help ticket, you have to respond to the automated email to confirm the cancellation! Super counterintuitive and frustrating, I know.\*\*\* Hi guys. PB Corporate has truly mishandled the cancellation process for PB GO. Many of our clients are s

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r/Purebarre·1y ago

Can your PureBarre Subscription Go to Collections?

Hi, I had a recent injury and notified the staff at my PB facility I will have to halt all workouts and need to cancel my subscription. From this the team suggested I "freeze" my account. Again, I communicated (overly communicated) my case that I will be out of commission for 4-5 months and need to

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