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Nike vs Under Armour Return Policy
Side-by-side comparison of return policys, conditions, and refund methods.·Last updated: 2026-03-19
Return Conditions
Nike
- 60-day return window from date of purchase for all items bought from Nike.com, the Nike App, or Nike retail stores
- Worn and used items ARE accepted within the 60-day window — Nike encourages a genuine 'wear test' (you can run, train, and play in the shoes and still return them on day 59)
- This wear-test policy applies to ALL Nike items, not just shoes — apparel and accessories included
- After 60 days, items must be unworn, unwashed, and in new condition with tags attached to be eligible for return
- Original box/packaging is preferred but not strictly required for returns within 60 days
- Nike Members do not need a paper receipt — purchase history is tracked in the Nike App and online account
- Non-members need the original receipt or order confirmation for returns
- Without a receipt, unworn/unwashed items may be returned for store credit at the current selling price (manager approval required)
Under Armour
- All gear must be returned within 60 days of purchase.
- All gear must have proof of purchase.
- Gear cannot be worn, used, washed, altered, or opened.
- Gear must be returned with all original tags.
- Footwear must include the original shoe box in its original condition.
- Items must be in their original condition.
Exceptions & Restrictions
Nike
- Gift cards: final sale, not returnable or refundable once purchased
- Items marked 'Final Sale' at checkout: not returnable under any circumstances
- Nike By You (custom/personalized products): conflicting sources — Nike's official site states they are returnable within 60 days even if customized; however, heavily personalized items (custom jerseys with names) may be non-returnable. Check the product page at time of purchase for the specific item's return eligibility
- Apple Watch Nike: subject to Apple's 14-day return policy, not Nike's 60-day policy
- Items marked 'nonreturnable' on the product page: not eligible for return
- Products with specific guarantees or warranties: handled through warranty process, not standard returns
- After 60 days: Nike is increasingly strict — items must be completely unworn/unwashed/new with tags; many returns after 60 days are now being rejected
Under Armour
- Gear purchased in-store must be returned in the country purchased (e.g., Gear purchased in the US cannot be returned in Canada).
- Factory House purchases are not eligible to be returned or exchanged at a Brand House location.
- Gift cards cannot be returned or cancelled after purchase.
- Under Armour does not offer repairs.
- If there is no Happy Returns location in your area and your purchase was made using gift cards, Apple Pay, PayPal, or Klarna, you'll need to return the item for a refund and place a new order.
- Under Armour reserves the right to limit the number of returns you can make, even with receipts.
- If items are from different orders, a separate return label and package must be used for each order.
- Gear cannot be returned for personal reasons unrelated to product performance or satisfaction.
Refund Methods
Nike
- Original payment method (default for all returns with proof of purchase)
- Nike gift card: issued for gift returns or returns without receipt
- Refund processing: 2-3 business days after Nike processes the return
- Additional time for bank/card processing varies by financial institution (typically 3-7 additional business days)
- Gift card purchases are refunded back to a Nike gift card
- In-store credit available as alternative for in-store returns
Under Armour
- Original method of payment.
- UA Gift Card (new eGift card for gift card purchases).
- Credit card.
- ApplePay account.
Online / Mail Returns
Nike
- Nike.com and Nike App orders: initiate return through your Nike account or the Nike App
- Prepaid return shipping label provided — free for Nike Members
- Non-members may have to pay return shipping fees for online orders
- Box the item and drop off at any UPS location with the prepaid label
- Nike does not do direct online exchanges — you must return the item for a refund and place a new order for the replacement
- Returns processing begins when Nike receives the package at their return center
Under Armour
- Start your return online by going to Order History under My Account or ua.com/returnlabel within 60 days of purchase.
- For US returns, select between dropping off items at a Happy Returns Bar or a UPS drop-off location.
- All Canada returns ship via Purolator.
- Online purchases can also be returned or exchanged at any Under Armour Brand House location.
In-Store Returns
Nike
- Nike.com orders can be returned at any Nike retail store or Nike Factory Store
- Nike retail store purchases can be returned at any Nike retail store or Nike Factory Store (systems are integrated)
- Nike Factory Store purchases can be returned at Nike retail stores and vice versa
- In-store returns are immediate — bring the item and receipt/order confirmation
- In-store exchanges: staff can swap sizes/colors on the spot if stock is available
- Without receipt: store credit at current selling price (manager approval required)
Under Armour
- Bring your Brand House or Ecomm gear to any Under Armour Brand House location with proof of purchase.
- Bring your Brand House, Ecomm, or Factory House purchases to any Factory House location with your proof of purchase.
- Be sure to bring a valid photo ID and original form of payment.
- Factory House purchases are not eligible to be returned or exchanged at a Brand House location.
Gift Returns
Nike
- Gifts purchased from Nike.com can be returned for Nike.com store credit or exchange within the 60-day window
- Gifts returned in-store receive Nike store credit (gift card) for the purchase amount
- Gift recipient needs the order number, gift receipt, or the original purchaser's information
- Gift returns for items purchased from Nike.com get a Nike eGift card
Under Armour
- Refunds for orders paid with a gift card are issued to a new eGift card.
- If an order was purchased using multiple payment methods, the refund will be issued first to the credit/debit card and then to the gift card.
- If an in-store exchange item is unavailable, a return can be processed for the original price towards new gear, back to the original form of payment, or as a UA Gift Card.
- Lost or stolen gift cards cannot be replaced without proper proof of purchase.
Membership Benefits
Nike
- Nike Membership is free to join and provides significant return benefits
- Nike Members get free return shipping on all Nike.com and Nike App orders (non-members may pay return shipping)
- Nike Members do not need a paper receipt — the Nike App and online account track all purchases (in-store too, if you scan your member pass at checkout)
- Nike Members receive early access to new products and exclusive colorways
- Member purchase history makes returns seamless — no digging for receipts
Under Armour
- UA Rewards can be combined with most offers.
- Log in or create an account to earn points, personalize shopping, and access faster checkout and UA Rewards member perks.
Damaged or Defective Items
Nike
- Defective items within the 60-day window: return for full refund or exchange through standard return process
- Nike offers a 2-year manufacturer's warranty on defective shoes (check the manufacture date on the shoe tag to determine eligibility)
- Warranty claims after 60 days: contact Nike customer service directly with photos of the defect and the manufacture date
- Warranty defects include: sole separation, stitching failure, material breakdown under normal use
- Warranty does NOT cover: normal wear and tear, improper use, or cosmetic damage
Under Armour
- Under Armour does not offer repairs.
- If you experience an issue with your gear, refer to the returns and exchanges policy or visit the Help Center on ua.com.
- If a product is not as described, the only remedy is to return it in unused condition for a refund.
Price Adjustments
Nike
- Nike does not offer a formal post-purchase price adjustment policy
- If an item drops in price within the return window, you could return the item and repurchase at the lower price
- Nike Members may receive exclusive promotional pricing and early access to sales
Under Armour
- Under Armour will honor a price adjustment on any gear originally purchased on UA.com within 10 days of the purchase date.
Exchange Policy
Nike
- In-store: direct exchanges available if stock is available — swap sizes, colors, or different items
- Online: Nike does not process direct exchanges — return the item for a refund and place a new order
- Exchange value is based on the original purchase price
- Nike App makes it easy to initiate a return and immediately reorder the correct item
Under Armour
- All gear must be returned within 60 days of purchase.
- Size/color exchanges are offered through UA.com within 60 days of purchase.
- To initiate an online exchange, go to ua.com/returnlabel, enter purchase details, choose 'Exchange Items', and select the desired color/size.
- Drop off exchange items at a Happy Returns Bar or UPS location for US returns, or Purolator for Canadian returns.
- For exchanges with Happy Returns, processing begins as soon as gear is dropped off.
- In-store exchanges can be made at any Under Armour Brand House location with proof of purchase, a valid photo ID, and original form of payment.
- Factory House purchases are not eligible for exchange at a Brand House location.
- If the item's price has changed, contact Customer Service for assistance.
Additional Notes
Nike
- Nike's 60-day wear test is one of the most generous in the footwear/apparel industry — you can genuinely test products in real-world conditions
- Nike retail stores and Nike Factory Stores share integrated return systems — cross-returns are accepted
- Some Nike Factory Store items may be marked 'Final Sale' — these cannot be returned
- Nike is tightening enforcement on returns after 60 days — complete returns within the window to avoid issues
- The 2-year manufacturer's warranty on defective products is separate from the 60-day return window
- Nike Membership is free — signing up before purchasing provides receipt tracking and free return shipping
- Converse (owned by Nike) has a separate return policy and is not covered under Nike's policy
Under Armour
- Under Armour offers free returns within 60 days of purchase.
- Returns for items purchased from UnderArmour.com, UA app, or UA Brand House and Factory House store locations are free with proof of purchase.
- Shipping is non-refundable.
- Returns processed at an Under Armour Brand House or Factory House will be refunded to the original method of payment; a valid photo ID is required.