Lowe's vs Menards Return Policy

Lowe's

• Most new, unused, unaltered merchandise can be returned within 90 days with receipt
• Items must be in original packaging with all accessories
• Receipt, order confirmation, credit/debit card lookup, phone number lookup, or MyLowe's/Pro Rewards account accepted as proof
• Without receipt: valid photo ID required; store credit at manager's discretion; multiple receipt-less returns may result in a ban from future receipt-free returns

Menards

• For returns without a receipt, a driver's license or state ID is required.
• Bargain area/clearance merchandise is non-refundable.
• Merchandise missing the original UPC can only be exchanged for an identical product.
• Returned merchandise purchased with a rebate must have the original rebate receipt, otherwise the rebate value will be deducted.

Lowe's

• Major appliances (refrigerators, freezers, washers, dryers, ranges, hoods, dishwashers, microwaves, cooktops, wall ovens, pedestals, golf carts, utility vehicles): 48 hours from delivery/pickup
• Major appliances purchased with Lowe's credit cards (LAC/LCA/LBA/LBR): extended to 30 days — must be in original, unopened condition
• TVs and consumer electronics: 30 days
• Outdoor power equipment (mowers, chainsaws, generators): 30 days — must be unopened
• Outdoor power equipment — Craftsman and Black+Decker brands: 90 days (exception to the 30-day rule)
• Water heaters, air conditioners, plumbing fixtures: 30 days
• Liquid paint: 30 days — like-new condition with original receipt
• Paint sprayers, air compressors: 30 days
• Highway trailers: 30 days
• Perennials, trees, shrubs: 365-day (1-year) guarantee — even if dead; requires original receipt
• All other plants: 90 days
• Holiday/seasonal items: must be returned on or before the day of the holiday; items purchased after the holiday are final sale
• Labor and installation charges: non-returnable
• Delivery and shipping charges: non-refundable unless due to Lowe's error
• Gift cards (all types including third-party): non-returnable
• In-store credits, refund cards, merchandise cards: non-returnable
• Safety masks and facial coverings: non-returnable
• As-is and clearance merchandise: non-returnable (unless defective)
• Paint samples: non-returnable
• Items exposed to bodily fluids/waste: non-returnable

Menards

• Special order items may be returned at Menards' discretion and are subject to a 25% restocking fee.
• Gas-powered items can be returned within 30 days if unused and in the original packaging.
• Major appliances with a manufacturing defect can be returned or exchanged within 7 days of purchase, or within 90 days if unused and in the original packaging.
• Gift cards are not returnable or refundable.
• Herbicides, pesticides, or aerosols cannot be returned if opened.
• Perennials, trees, and shrubs are guaranteed for 1 year from the date of purchase for exchange or in-store credit.

Lowe's

• Original payment method (default)
• Cash purchases: refunded in cash
• Debit card: refund via cash or credited back; can take up to 15 business days
• Check purchases: in-store credit if within 3 days of purchase; cash or in-store credit after 3 days
• Gift card / store credit purchases: refunded as in-store credit
• No receipt: store credit at lowest recent sale price

Menards

• Purchases made with cash will be refunded with cash.
• Purchases made with a debit card will be refunded to the same account.
• Purchases made with a credit card will be credited back to the account.
• If a refund cannot be processed to the original form of payment, a Merchandise Credit Check will be issued.
• Returns made after 90 days of purchase will receive an in-store credit.

Lowe's

• Print return label through MyLowe's account, pack securely, drop off with carrier
• Free return shipping available for most items
• Online purchases can also be returned in-store at any Lowe's location (often fastest method)
• Hazardous materials (gas, lithium batteries): must return in-store, never by mail
• Online purchases cannot be returned to Lowe's Outlet locations
• Contact customer care within 3 days of receiving damaged/missing online items for shipping fee refund

Menards

• Items purchased online can be returned to a Menards® store, though acceptance is at the individual store's discretion.
• If you receive a damaged item from an online order, you must contact Online Customer Service within 3 days.

Lowe's

• Bring items in original packaging with proof of purchase and valid ID to customer service desk at any location
• Online purchases accepted at any store
• Gas-powered equipment must have fuel drained before returning

Menards

• For purchases made with a check, an in-store credit is issued if the receipt is less than 6 days old; a cash refund is given if the receipt is more than 6 days old and there are no outstanding checks.

Lowe's

Not available

Menards

• Purchases made with a gift card will receive in-store credit for the return.

Lowe's

• Lowe's Advantage Card (LAC): 365-day return window on items with standard 90-day policy
• Lowe's Commercial Account (LCA): 365-day return window
• Lowe's Business Advantage (LBA): 365-day return window
• Lowe's Business Rewards (LBR): 365-day return window
• MyLowe's Rewards Credit Card (MLRCC): 365-day return window
• MyLowe's Pro Rewards Credit Card (MLPRC): 365-day return window
• Critical: 365-day extension does NOT override shorter category windows (30-day items stay 30 days), EXCEPT major appliances get extended to 30 days for credit card holders
• MyLowe's account: purchase history tracking for easy receipt-free lookups via phone number or account

Menards

Not available

Lowe's

• Major appliances: report damage/defects immediately upon delivery — 48-hour window
• Contact customer care within 3 days of receiving damaged online items for shipping fee refund
• Defective products: contact the Service Advantage hotline at (888) 775-6937 for warranty evaluation
• Restocking fees may be waived for defective products or shipping damage

Menards

• If you receive a damaged item, contact Online Customer Service Representatives within 3 days of receiving it for assistance with the return and replacement.

Lowe's

• Price adjustments within 30 days of purchase if item drops in price at Lowe's
• Bring original receipt and proof of lower price to customer service
• Online purchases: contact Customer Care by phone or website
• Exclusions: clearance, scratch-and-dent, refurbished, special-order, limited-time promos, bundle discounts, manufacturer rebates

Menards

Not available

Lowe's

• Exchanges available in-store at any location within the return window
• Online: return for refund and place new order

Menards

Not available

Lowe's

• 20% restocking fee on Special Order Configured Products returned or cancelled after 72 hours of purchase
• Lowe's Outlet: most purchases are final sale; only accepts returns for major appliances with mechanical/electrical defects that render it non-functional
• Items from regular Lowe's stores cannot be returned to Outlet locations
• Customer service: (800) 445-6937 (8:30am-7pm ET)
• Warranty/Service Advantage: (888) 775-6937 (until midnight)

Menards

• Returns made after 90 days of the purchase date will be refunded as an in-store credit for the original purchase price.
• If you don't have a receipt, you may be able to print one at a in-store kiosk or from your online account if the purchase was made with a credit card or check.