Le Creuset vs Staub Return Policy

Le Creuset

• You must obtain a Return Authorization Merchandise (RMA) number by calling Consumer Services.
• The item must be returned within 45 days of receipt to be eligible for an exchange or refund.
• For in-store purchases, an original receipt or gift receipt is required.

Staub

• Items must be unused.
• Items must be in the same condition that you received them.
• Items must be in the original packaging.

Le Creuset

• Toughened non-stick cookware has a 90-day money-back guarantee.
• Returns of defective items are based on the specific item's warranty.
• Le Creuset reserves the right to determine if a product has been used in a manner that would violate the warranty.

Staub

• Gift cards
• Final sale or clearance items
• Visually imperfect/factory second items
• Unsealed personal beauty items
• Engraved items
• Discontinued items
• Warehouse sale purchases

Le Creuset

• Original tender for returns with an original purchase receipt.
• Merchandise credit for returns with a gift receipt.

Staub

• Original payment method

Le Creuset

• To return or exchange an item, you must call Consumer Services at 1-877-273-8738 to get a Return Authorization Merchandise (RMA) number.
• The completed packing slip should be included with the return.
• You are responsible for return shipping fees unless the item is defective or was sent in error.
• Send the package to: Le Creuset of America, Inc. Returns Department 114 Bob Gifford Blvd. Early Branch, SC 29916.

Staub

• A Return Authorization is required before sending back items.
• Customers are responsible for return shipping costs.
• Items can be returned via mail or to a Zwilling retail store.
• If an order is received damaged, incomplete, or incorrect, you must contact customer service within 48 hours of receipt.

Le Creuset

• An original receipt or gift receipt is required for all in-store returns.

Staub

• Online purchases can be returned to a Zwilling retail store with the invoice.
• A store associate will assist with the return process.

Le Creuset

• Returns with a gift receipt will be exchanged or refunded with a merchandise credit for the value indicated on the gift receipt.

Staub

Not available

Le Creuset

• If you believe a product is defective, it may be returned based on the warranty for the specific item.
• If you are returning a defective item, or an item sent in error, you are not responsible for return shipping fees.

Staub

Not available

Le Creuset

• If you are not completely satisfied with your purchase within 45 days of receipt, you may return the item for an exchange.

Staub

• Exchanges can be made at a Zwilling retail store.

Le Creuset

• A Return Authorization Merchandise (RMA) number is required for all returns and exchanges.
• Toughened non-stick cookware may be returned within 90 days for a money-back guarantee.

Staub

• Returns sent without a Return Authorization will not be accepted.
• Return shipping costs are non-refundable.