Kroger vs Albertsons Return Policy

Kroger

• All purchases made inside our stores should be returned to your nearest store for a refund.
• All Kroger Co. Family Stores accept returns of items purchased at any Kroger Co. Family of Stores location.
• We want you to be 100% satisfied with your purchase.

Albertsons

• Product and receipt must be presented for a full refund.
• For online orders, notify the driver upon delivery or Store Associate upon pickup, or contact customer service within seven days after delivery or pick up.
• For Albertsons Own Brands products, contact within 90 days with a receipt if not completely satisfied.
• Returns without a receipt over $10 require manager approval.
• Items should not have damage caused by improper use, storage, or accidents after delivery, or ordinary wear and tear on durable goods for the satisfaction guarantee to apply.

Kroger

• Gift cards are not refundable.
• Taxes are not refundable.
• Fees are not refundable.
• The return and refund of tobacco is governed by local law.
• The return and refund of beer, wine and alcohol is governed by local law.
• Online EBT refunds are not available at this time.

Albertsons

• Baby formula, alcoholic beverages, and tobacco products cannot be returned or refunded once accepted for online orders.
• Receipt is required for all alcohol, cigarette, and tobacco product refunds in-store; customer must be of legal age.
• Alcohol product returns are limited to locations where allowed, must occur in-store, require a receipt confirming purchase from the same store, and the customer must be 21+ years of age.
• WIC purchases cannot be refunded and can only be exchanged for identical (exact brand and size) food items.
• The satisfaction guarantee does not cover damage caused by improper use, storage, or accidents after delivery, or any ordinary wear and tear on durable goods.
• Products purchased from non-Albertsons affiliated retailers or third-party sellers (e.g., Instacart, Amazon.com) must be returned to that seller.

Kroger

• Items will be refunded via the payment method used for the purchase.
• Refunds for purchases placed via EBT are an exception and require calling 1-800-KROGERS.
• Refunds for gift card purchases are an exception.

Albertsons

• Full refund issued based on the original method of payment when a receipt is presented.
• Cash for cash refunds.
• Cash for check refunds after a 7-day waiting period, or for refunds $20 or less.
• Merchandise credit for approved refunds without a receipt (for the lowest selling price in the past 30 days).
• Credit to the payment method used or credit on account for online orders.
• New gift card if the original purchase was made with a gift card.
• Funds returned directly to EBT Card for EBT purchases.

Kroger

Not available

Albertsons

• Items purchased through the Online Grocery Ordering Service can be returned for a full refund or credit on account if not satisfied.
• Notify the driver upon delivery or the Store Associate upon pickup, or contact customer service within seven days after delivery or pickup.
• Refunds are issued as a credit to the payment method used or as a credit on account that can be applied to your next online order.
• Missing items or unsatisfactory substituted items from online orders can be refunded if reported within 48 hours of delivery or pickup.

Kroger

Not available

Albertsons

• A full refund will be issued when the product and receipt are presented.
• Refunds without a receipt over $10 require manager approval and are issued as merchandise credit for the lowest selling price in the past 30 days.
• Alcohol products must be returned in-store where allowed by law, with a receipt confirming purchase from the same store, and by a person 21 years or older.

Kroger

Not available

Albertsons

• If a product was purchased using a gift card, the refund will be provided via a new gift card.

Kroger

Not available

Albertsons

• For Own Brands returns handled by Customer Support, a credit may be applied to your For U account.

Kroger

Not available

Albertsons

• If not satisfied with any item purchased online, it can be returned for a full refund or credit.
• The satisfaction guarantee does not cover damage caused by improper use, storage, accidents after delivery, or ordinary wear and tear on durable goods.
• Missing items or unsatisfactory substituted items from online orders can be refunded if reported within 48 hours of delivery or pickup.

Kroger

Not available

Albertsons

• Albertsons for U systems are designed to honor the lowest price for an item at the time of purchase.
• Customers are notified via email of any price increases for Schedule & Save items and have the ability to edit or cancel such orders.

Kroger

Not available

Albertsons

• WIC purchases can only be exchanged for identical (exact brand and size) food items.

Kroger

• Once your refund is confirmed, it will take 5-7 business days to receive the refund via your original payment method.
• To request a refund for Pickup & Delivery orders, navigate to My Purchases on the website or mobile app, select the relevant order, and choose 'Request a Refund'.

Albertsons

• Refunds without a receipt that are over $10 require manager approval and are issued as merchandise credit for the lowest selling price in the past 30 days.
• If not satisfied with a substituted item or if an item is missing from an online order, a full refund can be requested within 48 hours of delivery or pickup.
• Albertsons guarantees fresh produce or your money back.
• Albertsons guarantees 100% product satisfaction for their private label (Own Brands) products.