Kroger vs Albertsons Return Policy

Kroger

• All purchases made inside our stores should be returned to your nearest store for a refund.
• All Kroger Co. Family Stores accept returns of items purchased at any Kroger Co. Family of Stores location.
• We want you to be 100% satisfied with your purchase.

Albertsons

• Product and receipt must be presented for a full refund.
• For online orders, notify the driver upon delivery or Store Associate upon pickup, or contact customer service within seven days after delivery or pick up.
• For Albertsons Own Brands products, contact within 90 days with a receipt if not completely satisfied.
• Returns without a receipt over $10 require manager approval.
• Items should not have damage caused by improper use, storage, or accidents after delivery, or ordinary wear and tear on durable goods for the satisfaction guarantee to apply.

Kroger

• Gift cards are not refundable.
• Taxes are not refundable.
• Fees are not refundable.
• The return and refund of tobacco is governed by local law.
• The return and refund of beer, wine and alcohol is governed by local law.
• Online EBT refunds are not available at this time.

Albertsons

• Baby formula, alcoholic beverages, and tobacco products cannot be returned or refunded once accepted for online orders.
• Receipt is required for all alcohol, cigarette, and tobacco product refunds in-store; customer must be of legal age.
• Under the Own Brands guarantee, alcohol returns are limited to locations where allowed, must occur in-store, require a receipt from the same store, and the customer must be 21+.
• WIC purchases cannot be refunded and can only be exchanged for identical (exact brand and size) food items.
• The satisfaction guarantee does not cover damage caused by improper use, storage, or accidents after delivery, or any ordinary wear and tear on durable goods.
• Own Brands products bought from non-Albertsons retailers or third-party sellers (e.g., Instacart, Amazon.com) must be returned to that seller.

Kroger

• Items will be refunded via the payment method used for the purchase.
• Refunds for purchases placed via EBT are an exception and require calling 1-800-KROGERS.
• Refunds for gift card purchases are an exception.

Albertsons

• Full refund issued based on the original method of payment when a receipt is presented.
• Cash for cash refunds.
• Cash for check refunds after a 7-day waiting period, or for refunds $20 or less.
• Credit purchases: refunds of $20 or less in cash; refunds over $20 as account credit.
• Merchandise credit for approved refunds without a receipt (for the lowest selling price in the past 30 days).
• Credit to the payment method used or credit on account for online orders.
• New gift card if an Own Brands product was bought with a gift card.
• EBT or corporate charge refunds are credited to the account.

Kroger

Not available

Albertsons

• Items purchased through the Online Grocery Ordering Service can be returned for a full refund or credit on account if not satisfied.
• Notify the driver upon delivery or the Store Associate upon pickup, or contact customer service within seven days after delivery or pickup.
• Refunds are issued as a credit to the payment method used or as a credit on account that can be applied to your next online order.
• Missing items or unsatisfactory substituted items from online orders can be refunded if reported within 48 hours of delivery or pickup.

Kroger

Not available

Albertsons

• A full refund will be issued when the product and receipt are presented.
• Refunds without a receipt over $10 require manager approval and are issued as merchandise credit for the lowest selling price in the past 30 days.
• Receipt required for all alcohol, cigarette, and tobacco product refunds; person must be of legal age.

Kroger

Not available

Albertsons

• If a product was purchased using a gift card, the refund will be provided via a new gift card.

Kroger

Not available

Albertsons

• For Own Brands returns handled by Customer Support, a credit may be applied to your For U account.

Kroger

Not available

Albertsons

• If not satisfied with any item purchased online, it can be returned for a full refund or credit.
• The satisfaction guarantee does not cover damage caused by improper use, storage, accidents after delivery, or ordinary wear and tear on durable goods.
• Missing items or unsatisfactory substituted items from online orders can be refunded if reported within 48 hours of delivery or pickup.

Kroger

Not available

Albertsons

• Online orders are charged the prices and receive the promotions and savings in effect at the time of online checkout, regardless of the delivery or pickup date.

Kroger

Not available

Albertsons

• WIC purchases can only be exchanged for identical (exact brand and size) food items.

Kroger

• Once your refund is confirmed, it will take 5-7 business days to receive the refund via your original payment method.
• To request a refund for Pickup & Delivery orders, navigate to My Purchases on the website or mobile app, select the relevant order, and choose 'Request a Refund'.

Albertsons

• Refunds without a receipt that are over $10 require manager approval and are issued as merchandise credit for the lowest selling price in the past 30 days.
• If not satisfied with a substituted item or if an item is missing from an online order, a full refund can be requested within 48 hours of delivery or pickup.
• Albertsons guarantees fresh produce or your money back.
• Albertsons guarantees 100% product satisfaction for their private label (Own Brands) products.