JOANN vs Michaels Return Policy

JOANN

• A valid photo ID is required for returns without a receipt
• ID information will be retained in a secure database for refund authorization and fraud prevention
• Cricut® Products are returnable or exchangeable only if the packaging is unopened and a receipt is provided

Michaels

• Item must be new, unused, and in its original packaging, with exceptions for defective merchandise or products.
• MichaelsPro orders require a Return Authorization.
• For returns without a receipt, a valid photo ID is required.

JOANN

• Cricut® Products are returnable or exchangeable only if packaging is unopened and a receipt is provided
• Items damaged or deemed defective during the manufacturer’s warranty period must be returned directly to the manufacturer (except as required by law)
• Exchanges are not offered; customers must return and place a new order
• Purchases from third-party sellers on Marketplace must be returned directly to the seller with a pre-paid UPS Shipping label
• Refunds without a receipt are given at the item's lowest price sold within the previous 90 days

Michaels

• Online-only costumes and accessory kits must be returned 7 days prior to the holiday.
• Restocking fees may be applied for MichaelsPro returns.
• Cricut® Products are returnable or exchangeable only if the packaging is unopened and a receipt is provided.
• Opened trading cards are considered damaged and are not returnable.
• Gift Cards and Prepaid Cards are not returnable or exchangeable, except where required by law.
• Custom Framing orders may be reworked at the same store location within 14 days of pickup.
• Classes are refundable up to start date of class.
• Online or in-store sales of cut fabric are final sale and are not returnable or exchangeable, except where required by law.
• Items damaged or deemed defective during the manufacturer's warranty period must be returned directly to the manufacturer, except returns as required by law.
• Glowforge® Machines and Filters can only be returned with a receipt within 14 days of purchase if the box is sealed and unopened.

JOANN

• Purchases made with a debit card will be refunded as cash
• Purchases made using a gift card or gift receipt will be refunded as a Store Return Card
• Returns without a receipt will be refunded in the form of a Store Return Card and/or merchandise exchange

Michaels

• Refunds are offered in the original method of payment.
• Purchases made with a debit card are refunded as cash.
• A Store Return Card is issued for all purchases made using a gift card or gift receipt/purchases.
• For returns where a receipt cannot be located, refunds are in the form of a Store Return Card.

JOANN

• For purchases from third-party sellers on Marketplace, initiate a return online to receive a pre-paid UPS Shipping label to send the product directly back to the seller

Michaels

• Online orders can be returned to any Michaels store or by initiating a return through your online account.
• To start an online return, log into your michaels.com account, go to Order History, click 'View Details' on the desired order, and select the 'Return' button.

JOANN

Not available

Michaels

• Returns and exchanges can be made at any Michaels location.
• Bring the item, receipt (or digital proof), and a valid photo ID if no receipt can be located.

JOANN

• A Store Return Card will be issued for all purchases made using a gift card or gift receipt/purchases

Michaels

• A Store Return Card will be issued for all purchases made using a gift card or gift receipt/purchases.

JOANN

Not available

Michaels

• Michaels Rewards number can be used for receipt look-up to assist in locating purchase details.

JOANN

• Items damaged or deemed defective during the manufacturer’s warranty period must be returned directly to the manufacturer, except as required by law

Michaels

• Exceptions are made for defective merchandise or products.
• Items damaged or deemed defective during the manufacturer's warranty period must be returned directly to the manufacturer, except as required by law.

JOANN

• Exchanges are not offered; return the product using the returns process and then place a new order
• Cricut® Products are exchangeable only if the packaging is unopened and a receipt is provided

Michaels

• Items may be exchanged at any Michaels location for the full purchase amount within 60 days with a receipt.
• All exchanges must be new, unused, and in original packaging, with exceptions for defective merchandise or products.

JOANN

• Customer ID information is retained for refund authorization and fraud prevention
• The policy is presented as the 'Michaels Return Policy' on joann.com

Michaels

• Michaels will make a reasonable attempt to assist in locating a receipt by offering receipt look-up for online or in-store purchases made with a Michaels Rewards number.
• Valid photo ID (U.S., Canada or Mexico Driver's License, U.S. state-issued ID, Canadian Provincial ID, Passport or U.S. Military ID) must be presented for returns without a receipt.
• Original shipping and handling fees (if applicable) may be deducted from the value of your refund unless the return is a result of Michaels' error.
• Michaels reserves the right to limit returns or exchanges.