Home Depot vs Menards Return Policy

Home Depot

• Most new, unopened merchandise can be returned within 90 days of purchase with proof of purchase
• Items must be in original, unused condition with packaging, manuals, and accessories
• Receipt, order confirmation email, shipping invoice, or credit/debit card lookup accepted as proof
• Without receipt: valid government-issued photo ID required; items over $50 without receipt are typically denied

Menards

• For returns without a receipt, a driver's license or state ID is required.
• Bargain area/clearance merchandise is non-refundable.
• Merchandise missing the original UPC can only be exchanged for an identical product.
• Returned merchandise purchased with a rebate must have the original rebate receipt, otherwise the rebate value will be deducted.

Home Depot

• Major appliances (refrigerators, washers, dryers, ranges, dishwashers, select microwaves): 48 hours — must report damage/defects within 48 hours of delivery or pickup
• Dehumidifiers, portable/window air conditioners, gas pressure washers: 7 days — must be unused and factory-sealed
• Furniture and area rugs: 30 days
• Consumer electronics (TVs, computers): 30 days — must be unused, factory-sealed
• Gas-powered equipment (chainsaws, mowers, weed eaters, blowers, log splitters), tractors: 30 days — must be unused, factory-sealed; must drain fuel before returning in-store
• Generators (portable, non-stationary): 30 days — must be unused, factory-sealed
• Paint sprayers, air compressors: 30 days
• Perennials, trees, roses, shrubs: 1-year (365-day) unconditional guarantee — return with proof of purchase for replacement or store credit
• Annuals, tropical, house plants, landscape plants: 90 days
• Clearance plants (yellow stickers): non-returnable
• Gift cards and store credits: non-returnable
• Custom-tinted paint and 'Oops' discounted paint: non-returnable
• Custom blinds: non-returnable (except 'Guaranteed to Fit' models — exchange-only within 15 days)
• Utility trailers, whole house/stationary generators: non-returnable
• Cut flowers and floral arrangements: non-returnable
• Product samples (paint, flooring, fabric, wallpaper): non-returnable
• Labor, delivery, installation services: non-returnable
• Custom/made-to-order products: non-returnable
• Installed major appliances (unless damage reported within 48 hours): non-returnable

Menards

• Special order items may be returned at Menards' discretion and are subject to a 25% restocking fee.
• Gas-powered items can be returned within 30 days if unused and in the original packaging.
• Major appliances with a manufacturing defect can be returned or exchanged within 7 days of purchase, or within 90 days if unused and in the original packaging.
• Gift cards are not returnable or refundable.
• Herbicides, pesticides, or aerosols cannot be returned if opened.
• Perennials, trees, and shrubs are guaranteed for 1 year from the date of purchase for exchange or in-store credit.

Home Depot

• Cash: immediate refund at the register
• Credit card: 2-5 business days processing; up to 10 business days for bank to post
• Debit card: 2-5 business days processing; up to 10 business days for bank posting
• Check: if check has cleared 15-day waiting period, refund in cash; otherwise store credit
• PayPal: 1-3 business days
• Gift card purchases: refunded as store credit
• No receipt: store credit at lowest recent sale price with valid photo ID
• Mail returns (online): 7 business days processing after receipt, plus up to 10 days for funds

Menards

• Purchases made with cash will be refunded with cash.
• Purchases made with a debit card will be refunded to the same account.
• Purchases made with a credit card will be credited back to the account.
• If a refund cannot be processed to the original form of payment, a Merchandise Credit Check will be issued.
• Returns made after 90 days of purchase will receive an in-store credit.

Home Depot

• Log into HomeDepot.com account, navigate to order history
• Select item and click 'Return Items'
• Print prepaid UPS shipping label — free return shipping for most items
• Online purchases can also be returned in-store at any location (often faster)
• Gas-powered equipment and hazardous materials cannot be returned by mail — must return in-store
• Original shipping charges only refunded if Home Depot shipped defective or incorrect items

Menards

• Items purchased online can be returned to a Menards® store, though acceptance is at the individual store's discretion.
• If you receive a damaged item from an online order, you must contact Online Customer Service within 3 days.

Home Depot

• Bring item, proof of purchase, and valid ID to customer service desk at any Home Depot
• Online purchases accepted at any location using shipment confirmation or credit card as proof
• Gas-powered equipment must have fuel drained before returning
• Immediate processing for in-store returns

Menards

• For purchases made with a check, an in-store credit is issued if the receipt is less than 6 days old; a cash refund is given if the receipt is more than 6 days old and there are no outstanding checks.

Home Depot

Not available

Menards

• Purchases made with a gift card will receive in-store credit for the return.

Home Depot

• Home Depot Consumer Credit Card holders: 365-day return window on items that normally have 90-day policy
• Commercial Revolving Charge and Commercial Account holders: 365-day return window
• Critical: the 365-day extension does NOT override shorter windows — 48-hour, 7-day, and 30-day items keep their original window
• Pro Xtra loyalty program (free): automatically tracks all purchases for receipt-free lookups — no extended window, but eliminates need for receipts

Menards

Not available

Home Depot

• Major appliances: must report damage/defects within 48 hours of delivery/pickup for full refund or exchange
• Other items: report immediately; even without receipt, Home Depot often issues store credit for clearly damaged/defective items
• Bring original packaging, manuals, and tags to help verify purchase

Menards

• If you receive a damaged item, contact Online Customer Service Representatives within 3 days of receiving it for assistance with the return and replacement.

Home Depot

• Price adjustments available within 30 days of purchase if item drops in price at Home Depot
• Contact customer service via chat or call 800-466-3337 with receipt and proof of lower price
• Exclusions: seasonal, discontinued, clearance, damaged, special orders, custom products, refurbished goods

Menards

Not available

Home Depot

• 15% restocking fee on Special Order returns or cancellations — deducted from refund
• Special Orders must be returned to the same store where purchase was made
• Items purchased November-December typically have return windows extended into late January
• Gas-powered equipment must have fuel drained before in-store return; cannot be mailed back
• Customer service: 800-466-3337

Menards

• Returns made after 90 days of the purchase date will be refunded as an in-store credit for the original purchase price.
• If you don't have a receipt, you may be able to print one at a in-store kiosk or from your online account if the purchase was made with a credit card or check.