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Cancel HelloFresh vs Home Chef
Side-by-side comparison of cancellations, conditions, and cancellation steps.·Last updated: 2026-03-19
Cancellation Steps
HelloFresh
- Log in to your HelloFresh account on the website or mobile app.
- Navigate to your account settings or plans section.
- Select the option to cancel your subscription.
Home Chef
- Log in to your Home Chef account on the website, click Account in the upper‑right corner, select Account Settings, then choose Pause My Account to cancel the subscription; confirm on the cancellation screen and wait for the confirmation email.
- In the mobile app, tap Account (bottom right), go to My Settings, and select Pause My Account at the bottom, then confirm the cancellation.
- Send an email request to support@homechef.com to cancel; the request must be made before the weekly cutoff (Friday 12 PM CST) to avoid charges for the upcoming delivery.
Cancellation Methods
HelloFresh
- HelloFresh website
- HelloFresh mobile app
Home Chef
- online account portal
- mobile app
- email request
Reactivation & Data Retention
HelloFresh
- Simply reactivate your cooking box subscription when ready to continue receiving deliveries.
Home Chef
- Log back into the account; the site will prompt you to “reactivate” before placing a new order.
- In the mobile app, go to My Settings and select Reactivate to resume the subscription.
Additional Notes
HelloFresh
- Cancellation must be done before the weekly cutoff to avoid charges for the next order.
- The cutoff time is 11:59 pm PST, five days before your next delivery schedule.
- If cancellation is not completed before the cutoff date, you will be charged for that week's order.
Home Chef
- Cancellation must be completed before Friday 12 PM CST the week prior to the next delivery; orders finalized after that deadline cannot be cancelled or refunded.
- Cancelling the subscription does not automatically cancel the first order already scheduled; you must contact support to cancel that first order separately.