← All comparisons
Cancel HelloFresh vs Home Chef
Side-by-side comparison of cancellations, conditions, and cancellation steps.·Last updated: 2026-10-12
Cancellation Steps
HelloFresh
- Log into your HelloFresh account.
- Click your name in the upper right-hand corner, then click 'Account Settings'.
- Scroll down on the Plan settings page and click 'Cancel Plan' (under the Status section).
- Follow the prompts; you will see a message confirming that your account has been cancelled.
Home Chef
- Log in to your Home Chef account on the website, click Account in the upper‑right corner, select Account Settings, then choose Pause My Account to cancel the subscription; confirm on the cancellation screen and wait for the confirmation email.
- In the mobile app, tap Account (bottom right), go to My Settings, and select Pause My Account at the bottom, then confirm the cancellation.
- Send an email request to support@homechef.com to cancel; the request must be made before the weekly cutoff (Friday 12 PM CST) to avoid charges for the upcoming delivery.
Cancellation Methods
HelloFresh
- HelloFresh website
- HelloFresh mobile app
Home Chef
- online account portal
- mobile app
- email request
Reactivation & Data Retention
HelloFresh
- Simply reactivate your cooking box subscription when ready to continue receiving deliveries.
Home Chef
- Log back into the account; the site will prompt you to “reactivate” before placing a new order.
- If you chose an automatic restart date when pausing, your account reactivates on that date; to stop it, reactivate and then pause again without a restart date.
Additional Notes
HelloFresh
- Cancel before the weekly cutoff to avoid being charged for the next order.
- The cutoff is 11:59 pm PST, 5 days before your next scheduled delivery.
- Cancellations requested after the cutoff can't be processed, and you are responsible for charges on orders already processed.
- To take a break instead, you can skip weeks: go to 'My Menu', select the delivery week and click 'Skip Week'.
Home Chef
- Cancellation must be completed before Friday 12 PM CST the week prior to the next delivery; orders finalized after that deadline cannot be cancelled or refunded.
- Cancelling the subscription does not automatically cancel the first order already scheduled; you must contact support to cancel that first order separately.