What is Z Gallerie's return window?

Z Gallerie allows returns within 30 days for stock furniture; 14 days for non-furniture items; Gift returns accepted up to 30 days after the event. of purchase. Items must be in original, unused, and resalable condition. Items must include all original packaging and tags. Proof of purchase (order number or receipt) is required.

What items cannot be returned at Z Gallerie?

Custom order items (Custom Furniture, Custom Art, Custom Curtains, Custom Bedding) are not returnable or exchangeable unless they arrive with a manufacturing defect or damage caused during transit.. Clearance Items (products with prices ending in $.X7) are non-returnable.. International orders are non-returnable.. Gift Cards are non-returnable.. Final sale items and outlet purchases are excluded.. Orders placed before January 19, 2024, are not subject to refund due to a bankruptcy court decision.. All purchases made during prize redemption are final, with no option for return or exchange..

How will I get my refund from Z Gallerie?

Refunds for the item purchase price are issued in the original form of payment.. If a purchase was made using a Gift Card or Store Credit, a new Gift Card or Store Credit will be issued.. Gift returns with a gift receipt will be refunded by a Store Credit. Processing time: Refunds are processed typically within 3-7 business days after warehouse inspection. The overall refund process, including transit and bank processing, can take up to four weeks..

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Z Gallerie Return Policy

Q: Do I need a receipt to return items at Z Gallerie?

Receipt requirement: digital ok. Refunds for the item purchase price are issued in the original form of payment.. If a purchase was made using a Gift Card or Store Credit, a new Gift Card or Store Credit will be issued.. Gift returns with a gift receipt will be refunded by a Store Credit..

Last verified: 2026-03-20

Official Z Gallerie PolicyVerified

zgallerie.com/customer-service/returns-exchanges

2026-03-20

Summary

Z Gallerie offers a 30 days for stock furniture; 14 days for non-furniture items; Gift returns accepted up to 30 days after the event. return window on most items. Items must be in original, unused, and resalable condition.. Receipt is required. Refunds are issued via refunds for the item purchase price are issued in the original form of payment. or if a purchase was made using a gift card or store credit, a new gift card or store credit will be issued.. Notable exceptions include custom order items (custom furniture, custom art, custom curtains, custom bedding) are not returnable or exchangeable unless they arrive with a manufacturing defect or damage caused during transit., clearance items (products with prices ending in $.x7) are non-returnable., international orders are non-returnable., and more. Refund processing: Refunds are processed typically within 3-7 business days after warehouse inspection. The overall refund process, including transit and bank processing, can take up to four weeks..

Return Window

30 days for stock furniture; 14 days for non-furniture items; Gift returns accepted up to 30 days after the event.

Receipt

digital ok

Return Conditions

Items must be in original, unused, and resalable condition.
Items must include all original packaging and tags.
Proof of purchase (order number or receipt) is required.

Refund Methods

Refunds for the item purchase price are issued in the original form of payment.
If a purchase was made using a Gift Card or Store Credit, a new Gift Card or Store Credit will be issued.
Gift returns with a gift receipt will be refunded by a Store Credit.

Exceptions & Restrictions

Custom order items (Custom Furniture, Custom Art, Custom Curtains, Custom Bedding) are not returnable or exchangeable unless they arrive with a manufacturing defect or damage caused during transit.
Clearance Items (products with prices ending in $.X7) are non-returnable.
International orders are non-returnable.
Gift Cards are non-returnable.
Final sale items and outlet purchases are excluded.
Orders placed before January 19, 2024, are not subject to refund due to a bankruptcy court decision.
All purchases made during prize redemption are final, with no option for return or exchange.

Online / Mail Returns

To request a return, customers should contact the customer service team via Live Chat or Email (customerservice@zgallerie.com).
Customers need to provide their order number, item(s) to be returned, reason for return, and any supporting images.
Return shipping costs are the customer's responsibility, unless the return is a result of Z Gallerie's error (e.g., incorrect or defective item).
Customers bear the risk of loss during return shipment and are strongly recommended to fully insure their return shipment and use a carrier that provides proof of delivery.

Gift Returns

Store credit equivalent to the merchandise total is issued directly to the recipient.
Gift returns are accepted up to 30 days after the event.
Proof of purchase is required for gift returns.
To process a gift return, contact the Customer Service team at customerservice@zgallerie.com.

Damaged or Defective Items

If a custom item arrives with a manufacturing defect or damage caused during transit, Z Gallerie will repair or replace the defective item or damaged area. If not possible, an exchange will be arranged.
If a return is a result of Z Gallerie's error (e.g., a defective item), they will pay the return shipping costs.

Exchange Policy

Z Gallerie promptly addresses concerns if any item does not meet customer expectations.
Custom items with manufacturing defects or transit damage may be repaired, replaced, or exchanged.

Additional Notes

Original shipping fees and White Glove charges are non-refundable.
Z Gallerie reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.