What is Z Gallerie's return window?

Z Gallerie allows returns within 30 days for stock furniture; 14 days for non-furniture items; Gift returns accepted up to 30 days after the event. of purchase. Items must be in original, unused, and resalable condition. Items must include all original packaging and tags. Proof of purchase (order number or receipt) is required.

How will I get my refund from Z Gallerie?

Refunds for the item purchase price are issued in the original form of payment.. If a purchase was made using a Gift Card or Store Credit, a new Gift Card or Store Credit will be issued.. Gift returns with a gift receipt will be refunded by a Store Credit. Processing time: Refunds are processed 3-7 business days after warehouse inspection..

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Z Gallerie Return Policy

Q: Do I need a receipt to return items at Z Gallerie?

Receipt requirement: digital ok. Refunds for the item purchase price are issued in the original form of payment.. If a purchase was made using a Gift Card or Store Credit, a new Gift Card or Store Credit will be issued.. Gift returns with a gift receipt will be refunded by a Store Credit..

Last verified Oct 12, 2026

Official Z Gallerie PolicyOfficial source

zgallerie.com/customer-service/returns-exchanges

Oct 12, 2026

Rechecked Oct 12, 2026: we reviewed the current policy text on zgallerie.com. How we verify

Summary

Z Gallerie offers a 30 days for stock furniture; 14 days for non-furniture items; Gift returns accepted up to 30 days after the event. return window on most items. Items must be in original, unused, and resalable condition.. Receipt is required. Refunds are issued via refunds for the item purchase price are issued in the original form of payment. or if a purchase was made using a gift card or store credit, a new gift card or store credit will be issued.. Notable exceptions include custom order items (custom furniture, custom art, custom curtains, custom bedding) cannot be returned or exchanged unless they arrive with a manufacturing defect or transit damage., final sale and clearance items cannot be returned, exchanged, or canceled., gift cards are not returnable., and more. Refund processing: Refunds are processed 3-7 business days after warehouse inspection..

Return Window

30 days for stock furniture; 14 days for non-furniture items; Gift returns accepted up to 30 days after the event.

Receipt

digital ok

Return Conditions

Items must be in original, unused, and resalable condition.
Items must include all original packaging and tags.
Proof of purchase (order number or receipt) is required.

Refund Methods

Refunds for the item purchase price are issued in the original form of payment.
If a purchase was made using a Gift Card or Store Credit, a new Gift Card or Store Credit will be issued.
Gift returns with a gift receipt will be refunded by a Store Credit.

Exceptions & Restrictions

Custom order items (custom furniture, custom art, custom curtains, custom bedding) cannot be returned or exchanged unless they arrive with a manufacturing defect or transit damage.
Final sale and clearance items cannot be returned, exchanged, or canceled.
Gift cards are not returnable.
Outlet purchases are not returnable.
Items used and/or damaged through normal wear and tear are not returnable.
Orders placed before January 19, 2024, are not subject to refund under bankruptcy court decision Case No. 23-19159.

Online / Mail Returns

To request a return, contact customer service via Live Chat or email (customerservice@zgallerie.com).
Provide your order number, the item(s) to be returned, the reason for return, and any supporting images.
Return shipping costs are the customer's responsibility.

Gift Returns

Store credit equivalent to the merchandise total is issued directly to the recipient.
Gift returns are accepted up to 30 days after the event.
Proof of purchase is required for gift returns.
To process a gift return, contact the Customer Service team at customerservice@zgallerie.com.

Damaged or Defective Items

If a custom item arrives with a manufacturing defect or transit damage, Z Gallerie will repair or replace the defective item or damaged area; if that is not possible, it will arrange an exchange.

Exchange Policy

Z Gallerie promptly addresses concerns if any item does not meet customer expectations.
Custom items with manufacturing defects or transit damage may be repaired, replaced, or exchanged.

Additional Notes

Original shipping fees and White Glove charges are non-refundable.
Z Gallerie reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.

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