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Fitbit Return Policy

Last verified: 2026-03-20

Official Fitbit PolicyVerified

support.google.com/product-documentation/answer/14815834

Summary

Fitbit offers a 45 days from date of shipment return window on most items. A return authorization must be requested from customer service within 45 days of the shipment date.. Receipt is required. Refunds are issued via full refund to the original form of payment. Holiday extension: Products purchased in November and December can be returned up until January 31st of the following year or 45 days from the date of shipment, whichever is longer. Notable exceptions include the purchase or renewal of any fitbit paid services is not eligible for a refund under this policy., shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or vat) are not refundable., returns that do not meet all conditions may be refused or charged a restocking fee of up to 15% of the original price., and more.

Return Window

45 days from date of shipment

Receipt

digital ok

Category

electronics

Holiday Extension

Products purchased in November and December can be returned up until January 31st of the following year or 45 days from the date of shipment, whichever is longer.

Return Conditions

  • A return authorization must be requested from customer service within 45 days of the shipment date.
  • The product must be returned in good physical condition, not physically broken or damaged.
  • All accessories originally included with the purchase must be included with the return.
  • The return authorization number must be included with the returned product.

Refund Methods

  • Full refund to the original form of payment

Exceptions & Restrictions

  • The purchase or renewal of any Fitbit paid services is not eligible for a refund under this policy.
  • Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.
  • Returns that do not meet all conditions may be refused or charged a restocking fee of up to 15% of the original price.

Online / Mail Returns

  • To initiate a return, you must contact Customer Service to request a return authorization.
  • You are responsible for and must prepay all shipping charges for the return.
  • You assume the risk of loss or damage to the returned product while in transit back to Fitbit.

Additional Notes

  • This policy applies to purchases made directly from the Fitbit Store (Fitbit's mobile app, website, or via phone with customer support).
  • The return policy for Fitbit products purchased from authorized resellers is subject to the reseller's own return policy.

What Redditors Are Saying

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162
r/gatech·6y ago

Remember how many times USG went back and forth on whether or not people had to return their fitbit?

They're clearly way too incompetent to establish a policy and stick to it. I'm usually not one to bootlick, but I feel like a lot of people are passing judgement on Cabrera a little too quickly. Anyway wanted to get my two cents in on a full dedicated post before the mods lock the sub again

6 comments
23
r/fitbit·4y ago

Anyone else get a Fitbit ionic refund?

220 comments
0
r/Bestbuy·6y ago

Can I exchange a Fitbit 6 days after the 15-day return/exchange policy?

I purchased a Fitbit Charge 3 on 5/9 and I'm kind of wanting to exchange it for the Versa, which would be an additional $85. I understand it would be almost a week past what the policy allows but I'm curious if it's common to make an exception. Thanks for any input!

14 comments
0
r/Bestbuy·1y ago

Can I return my Fitbit

I got a Fitbit less than a week ago, I wanna return or exchange it for an Apple Watch, I have the package and the receipt however I can’t find the extra band that comes with it, will they let me return it or is the return policy very strict.

7 comments