Cancel Crunch Fitness vs Planet Fitness

Crunch Fitness

• Check whether your club offers online cancellation in your Member Portal under Manage Membership.
• Otherwise, contact your home club directly by phone or in person; club numbers are on Crunch's locations page.
• Check your membership agreement or ask your home club how much notice is required before your next billing date.
• For FitOn Health memberships through your health plan, the membership cancels automatically if you don't allocate your credits (automatically or manually) for the month.

Planet Fitness

• Visit your home club (the specific location where you signed up) with a photo ID
• Request cancellation at the front desk
• Fill out a cancellation form
• Ask for written confirmation/receipt — keep this as proof
• Alternative: send a formal cancellation letter via USPS Certified Mail with Return Receipt Requested to your home club address (not corporate)
• Letter must include: full name, address, membership ID, home club name/address, desired cancellation date, explicit request to cancel
• Certified letter must be received at least 7 business days before the next billing date

Crunch Fitness

• Online (Member Portal → Manage Membership, at clubs that offer it)
• Phone (call your home club)
• In person at your home club
• Automatic (FitOn Health memberships cancel if you don't allocate credits for the month)

Planet Fitness

• In-person at home club
• Certified letter
• Online (limited locations)

Crunch Fitness

Not available

Planet Fitness

• Some locations now allow online cancellation through planetfitness.com, but this is NOT available at all locations
• Online availability expanding due to FTC 'Click to Cancel' rule (effective January 2026) and state laws
• Cannot cancel by phone or email at most locations

Crunch Fitness

• FitOn Health memberships that cancel because credits weren't allocated can be re-enrolled at any time as long as you remain eligible.

Planet Fitness

• Can rejoin at any Planet Fitness location at any time
• Previous membership history may not carry over — treated as a new signup
• May be subject to a new enrollment fee and annual fee schedule

Crunch Fitness

• Cancellation policies vary by location based on state and local guidelines.
• Month-to-month memberships continue until you request cancellation; paid-in-full memberships end at the end of the contract unless you renew. Not using the gym does not cancel your membership.
• Changing or removing your credit card doesn't stop charges; a balance keeps accruing until you cancel and can eventually go to collections.
• Canceling your Crunch+ subscription will not affect your Crunch gym membership; Crunch+ is managed separately at crunchplus.com.
• Should you choose to cancel your Crunch gym membership, you can still subscribe to Crunch+ for $7.99/month.
• Any member that requests a downgrade from one membership to another for the first 90 days of enrollment may be charged or credited the difference between the enrollment fee paid.
• Crunch can cancel a membership or account if it reasonably believes you engaged in fraudulent or inappropriate activity or violated its terms.

Planet Fitness

• $39 annual fee applies to both Classic and Black Card members — charged approximately 3 months after signup
• To avoid annual fee: cancel at least 7 business days before the scheduled fee date
• Once charged, the annual fee is non-refundable in most cases
• Must cancel at your home club — other locations or corporate will not process it
• Black Card members can use any PF location but must still cancel at their home club
• Transfer option: must be a member for at least 90 days, no outstanding balances, monthly members only
• State laws: California, New York, and New Jersey require online cancellation if online signup was available
• NYC launched a compliance blitz in February 2026, sending warning notices to 187 gyms
• FTC 'Click to Cancel' rule (January 2026) requires businesses to make cancellation as easy as signup
• Customer service: 1-844-880-7180 or planetfitness.com/about-planet-fitness/customer-service
• Always keep your cancellation receipt or certified mail tracking number as proof