Health & Wellness App Cancellation & Refund Guide 2026: Noom, Peloton, Calm, Headspace, MyFitnessPal, and WeightWatchers

Health and wellness apps generated over $7 billion in global revenue in 2025, and a significant portion of that comes from subscriptions that users forget to cancel, cannot figure out how to cancel, or were charged for after a free trial ended. The average consumer now spends $219 per month on subscriptions, according to a 2025 C+R Research survey — and wellness apps are a growing share of that total.

This guide covers the six most popular health and wellness subscriptions — Noom, Peloton, Calm, Headspace, MyFitnessPal, and WeightWatchers — with exact cancellation steps, refund policies, trial traps to watch for, and what happens to your data after you cancel.

Quick Comparison: Cancellation & Refund Policies

Noom

Noom is a weight loss and behavior change app that combines calorie tracking with psychological coaching. Pricing is $70/month or $209/year for Noom Weight, and $69–$279/month for Noom Med (which includes telehealth and prescription medication support, with costs varying by program tier).

How to cancel

In the Noom app:

1. Open the Noom app and go to Settings
2. Tap Subscription Portal or Manage Subscription
3. Follow the prompts to cancel

On the web (Subscription Portal):

1. Go to noom.com and log in
2. Navigate to Settings → Subscription Portal
3. Select Cancel Subscription and confirm

Via Apple or Google: If you subscribed through the App Store or Google Play, you must cancel through those platforms (see the Third-Party Billing section below).

Noom refund policy

• Within 14 days of your first charge: You may be eligible for a refund on your initial subscription charge. Contact support@noom.com or use the in-app chat.
• After 14 days: Refunds are generally not available. Renewal charges are non-refundable.
• Noom Med: Refunds available within 14 days only if a prescription has not already been written. Once a clinician writes a prescription, refunds are no longer possible.
• California residents: Under California law, you may cancel without penalty within 3 business days of purchase.

Peloton

Peloton offers connected fitness through bikes, treadmills, and a standalone app subscription. The Peloton App Membership costs $15.99/month (App One) or $28.99/month (App+) for app-only users. All-Access Membership (for bike/tread owners) is $49.99/month.

How to cancel

On the Peloton website:

1. Log in at onepeloton.com
2. Go to My Membership → Manage Membership
3. Select Cancel Membership and follow the prompts

Via Apple or Google: If you subscribed through the App Store or Google Play, you must cancel through those platforms.

Peloton refund policy

• No prorated refunds when you cancel mid-billing cycle
• Billing error window: If you were charged in error, you must notify Peloton within 60 days of the billing date by calling Member Support at 1-866-679-9129. No refunds are issued after 60 days.
• New York residents: You may cancel within 14 days of being charged at a new, higher price and receive a prorated refund.
• Canadian residents (British Columbia): 10 days after initial subscription to cancel for any reason with a refund.
• Canadian residents (Ontario): 10-day cancellation window under the Consumer Protection Act.

Calm

Calm is a meditation and sleep app with pricing at $14.99/month or $69.99/year for individual Premium, and $99.99/year for a Family Plan. A lifetime membership is available for $399.99.

How to cancel

Cancel through Calm.com (website subscription):

1. Log in at calm.com
2. Go to Manage Subscription
3. Select Cancel Subscription and confirm

Cancel through Apple:

1. Go to Settings → your name → Subscriptions
2. Find Calm and tap Cancel Subscription
3. Alternatively, open the Calm app and tap Manage Subscription to go to your Apple subscription page

Cancel through Google Play:

1. Open the Google Play Store app
2. Go to Profile → Payments & subscriptions → Subscriptions
3. Find Calm and tap Cancel Subscription

Calm Premium Family Plan subscriptions can only be cancelled by the Family Admin through Calm's website, not in the app.

Calm refund policy

• Calm.com purchases: Refunds available within 30 days of purchase. Go to Calm's Refund Request Form (accessible from calm.com when logged in), complete the form, and submit. Refunds typically appear on your payment method within 5–10 business days.
• Google Play purchases: Refunds available within 30 days of purchase through Google Play.
• Apple purchases: No direct refund from Calm. You must contact Apple Support at reportaproblem.apple.com.
• Not eligible for refund: Lifetime memberships, gift cards, Calm Premium Family Plans, and Enterprise Plans are explicitly excluded from refund eligibility.
• Canceling does not automatically generate a refund — you must request it separately.

Headspace

Headspace is a meditation, mindfulness, and mental health app. Pricing is $12.99/month or $69.99/year for Headspace Premium. Headspace also offers clinical therapy and coaching services at higher price points.

How to cancel

Cancel through Headspace.com:

1. Log in at headspace.com
2. Go to Account Settings → Manage Subscription
3. Select Cancel Subscription

Cancel through Apple:

1. Go to Settings → your name → Subscriptions
2. Find Headspace and tap Cancel Subscription

Cancel through Google Play:

1. Open the Google Play Store → Profile → Payments & subscriptions → Subscriptions
2. Find Headspace and tap Cancel Subscription

Headspace refund policy

• Refunds are handled on a case-by-case basis
• Contact support at caresupport@headspace.com
• For Apple/Google purchases, those platforms' refund policies apply
• Clinical appointments: If you cancel or do not attend a clinical session with less than 48 hours' notice, a late cancellation fee applies. Emergencies are reviewed case-by-case by emailing urgent@headspace.com.

MyFitnessPal

MyFitnessPal is a calorie tracking and nutrition app owned by Francisco Partners. Premium costs $19.99/month or $79.99/year (Premium) or $24.99/month or $99.99/year (Premium+).

How to cancel

MyFitnessPal's cancellation method depends entirely on where you purchased the subscription:

Apple (App Store):

1. Go to Settings → your name → Subscriptions
2. Find MyFitnessPal and tap Cancel Subscription

Google Play:

1. Open Google Play Store → Profile → Payments & subscriptions → Subscriptions
2. Find MyFitnessPal and tap Cancel Subscription

Web (myfitnesspal.com):

1. Log in at myfitnesspal.com
2. Go to Account Settings → Subscription
3. Click Cancel Subscription

MyFitnessPal refund policy

• No stated refund window — entirely platform-dependent
• For Apple purchases: MFP support explicitly states "It is Apple's policy that all iTunes purchases are managed solely by them. We have no way to access your initial payment information."
• For Google Play: Refund requests within 48 hours of a charge are typically processed by Google within 1–4 business days
• For web purchases: Email support@myfitnesspal.com with your account email, charge date, and refund request
• Annual vs. monthly: No difference in refund policy — both are handled by the billing platform

WeightWatchers (WW)

WeightWatchers is a weight loss program that combines a tracking app with coaching and community support. Pricing varies by plan:

• Core (Digital): approximately $23–$43/month
• Workshops + Digital: approximately $43–$65/month
• One-on-one coaching: approximately $65+/month

How to cancel

WeightWatchers is unique in that cancellation is intentionally not self-serve:

Online:

1. Go to weightwatchers.com/us/cancellation
2. Follow the prompts (which include retention offers and attempts to keep you subscribed)

Via chat:

• Use the 24/7 Expert Chat in the WW app or on the website

By phone:

• Call WW Customer Service (hours vary by region)

You cannot cancel at Workshop locations or via email.

WeightWatchers refund policy

WW's refund policy is complex and depends on your plan type:

Commitment Plans (multi-month):

• The subscription is committed for the full plan period and is non-refundable
• Cancellation takes effect at the end of the commitment period — you keep paying until then
• After the commitment period, cancellation takes effect at the end of the current membership month

Savings Plans (pre-paid):

• Cancellation takes effect at the end of the initial plan period
• After that, cancellation takes effect at the end of the current membership month

Standard monthly plans:

• Cancellation takes effect at the end of the membership month in which you cancel
• No prorated refunds for the remaining days

Third-Party Billing: Apple, Google Play, and the Platform Trap

The single biggest complication with health and wellness app subscriptions is third-party billing. Where you bought the subscription determines how you cancel and whether you can get a refund.

If you subscribed through Apple (App Store/iTunes)

• Cancel: Settings → your name → Subscriptions → [app name] → Cancel Subscription
• Refund: Go to reportaproblem.apple.com and request a refund
• Typical refund window: Apple generally processes refund requests within 48 hours of a charge, though they make case-by-case exceptions
• Key rule: The app developer cannot cancel or refund Apple-billed subscriptions. Only Apple can do this.

If you subscribed through Google Play

• Cancel: Google Play Store → Profile → Payments & subscriptions → Subscriptions → [app name] → Cancel
• Refund: Open Google Play → Profile → Help & feedback → Request a refund
• Typical refund window: 48 hours from the charge is the standard, but Google sometimes grants refunds beyond this window
• Key rule: Similar to Apple — developers have limited ability to process Google Play refunds

If you subscribed through the web

• Cancel: Through the app's website or in-app subscription portal
• Refund: Contact the app's support team directly (email or in-app chat)
• Typical refund window: Varies by app — ranges from 14 to 30 days
• Key rule: Web purchases generally give you more refund options than app store purchases

If you're not sure where you subscribed

Check all three places:

1. Apple: Settings → your name → Subscriptions
2. Google Play: Play Store → Profile → Subscriptions
3. The app's website: Log in and check account settings

If you don't see the subscription in any of these, you may have used a different Apple ID, Google account, or email address.

Common Cancellation Traps

1. Free trial to paid conversion

Most wellness apps offer free trials (7–14 days). If you don't cancel before the trial ends, you are automatically charged for a full subscription. The FTC's Click-to-Cancel Rule, finalized in October 2024, requires companies to make cancellation as easy as sign-up — but enforcement is ongoing.

How to protect yourself: Set a calendar reminder for 2 days before your trial ends. Cancel then, not on the last day — processing delays can cause you to be charged.

2. Annual subscription auto-renewal

Many apps push annual plans by offering significant discounts (often 50–60% cheaper than monthly). But when the year is up, the full annual price is charged again automatically.

How to protect yourself: Check your subscriptions monthly. On iPhone: Settings → Subscriptions. On Android: Play Store → Subscriptions. This takes 30 seconds.

3. Deleting the app ≠ cancelling the subscription

Every app in this guide will continue charging you even if you delete the app from your phone. The subscription is tied to your account, not the app installation.

How to protect yourself: Always cancel through the subscription management system (Apple, Google, or the app's website), not by deleting the app.

4. "Pause" vs. "cancel"

Some apps offer a "pause" option that freezes your subscription for 1–3 months. This is not the same as cancelling. You will still be charged when the pause ends.

5. Retention dark patterns

When you try to cancel, many apps present multiple screens of discounts, free months, and emotional appeals before letting you complete the cancellation. This is a known dark pattern. Keep clicking through — you will eventually reach a confirm button.

What Happens to Your Data After Cancellation

Most health and wellness apps retain your data for a period after cancellation:

• Noom: Account data is retained for a period after cancellation. You can request data deletion by contacting support.
• Peloton: Workout history and profile data are preserved in case you reactivate. Peloton's privacy policy allows you to request deletion.
• Calm: Meditation history and streak data are retained. Contact support to request deletion.
• Headspace: Meditation history is retained. You can request account deletion through settings or by contacting support.
• MyFitnessPal: Food diaries, weight logs, and exercise history are retained. You can export your data before cancelling, or request deletion through account settings.
• WeightWatchers: Tracking data and weight history are retained. Contact customer service to request data deletion.

If data privacy is important to you, export your data before cancelling and then request deletion. Most apps provide a data export feature in account settings.

Step-by-Step: Cancelling Any Wellness Subscription

Regardless of which app you're using, follow this universal process:

1. Identify your billing platform — Apple, Google Play, or the app's website
2. Cancel through that platform — not by deleting the app
3. Take a screenshot of the cancellation confirmation — this is your proof if a billing dispute arises
4. Request a refund separately if eligible — cancelling does not automatically generate a refund
5. Check your bank statement after the next billing cycle to confirm no charges
6. Export your data before the subscription period ends if you want to keep your history
7. Request account deletion if you want your personal data removed

Frequently Asked Questions

Can I get a refund if I forgot to cancel my free trial?

It depends on the platform. Apple sometimes grants refunds for accidental charges within the first 48 hours. Google Play has a similar policy. For web purchases, contact the app's support — some will offer a one-time courtesy refund.

What if the app won't let me cancel?

The FTC's Click-to-Cancel Rule requires that cancellation be as easy as signing up. If an app makes it unreasonably difficult to cancel, you can file a complaint at reportfraud.ftc.gov. You can also dispute the charge with your credit card company.

Will I lose my progress if I cancel?

In most cases, your data is retained for a period after cancellation. You will lose access to Premium features but your historical data (food logs, meditation streaks, workout history) is typically preserved. Calm and Headspace both keep your meditation history. MyFitnessPal keeps your food diary.

Can I cancel a WeightWatchers commitment plan early?

WW commitment plans are non-refundable. You can cancel future billing, but you remain responsible for payments through the end of the commitment period. The only exception is if your state has a specific consumer protection law that overrides the contract terms.

What's the best way to avoid unwanted charges?

Set calendar reminders for trial end dates, use a virtual credit card for trial sign-ups (services like Privacy.com generate disposable card numbers), and check your active subscriptions monthly.

Sources

• Noom Cancellation & Refund Policy: noom.com/support/faqs/subscription-and-billing
• Peloton Membership Terms: onepeloton.com/membership-terms
• Calm Cancellation & Refund: support.calm.com/hc/en-us
• Headspace Refund Policy: help.headspace.com/hc/en-us
• MyFitnessPal Cancellation: community.myfitnesspal.com; support@myfitnesspal.com
• WeightWatchers Cancellation: weightwatchers.com/us/cancellation
• FTC Click-to-Cancel Rule: ftc.gov (finalized October 2024)
• "Refund Rules: MyFitnessPal vs Lose It vs Lifesum (2026)" — NutriScan App
• "How to Cancel Noom" — ReSubs, resubs.app
• "How to Cancel Peloton" — ReSubs, resubs.app